We need to stop talking about resilience - corporate change

We need to stop talking about resilience part 1 – corporate change

What does resilience mean to you? A struggle? A feeling that if we can get through this stage, then we’ll be back to normal? For many people, there is a sense that the pace of change is accelerating — new technology, new ways of working, doing more for less, tax and regulatory changes. From the […]

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How to make feedback really count

How to make feedback really count

We’ve all heard of greenwashing, where companies pretend to care about the environment but don’t really. I’d like to add a new word to the dictionary: consultwashing — where companies ask stakeholders to tell them what they think and then do nothing about it. I worked for an S&P 500 company that was restructuring its […]

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Buncefield – communications lessons from the biggest explosion in peacetime Europe

Buncefield – communications lessons from the biggest explosion in peacetime Europe

20 years ago this month, there was an explosion at the Buncefield Oil Terminal just north of London. It measured 2.4 on the Richter scale, was heard as far away as The Netherlands and turned the sky dark in London for days. I worked on the communications response for four years from the initial incident, […]

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